Delivering ‘The difference is Williams’ within The New Retail

THE FUTURE SALES MODEL HAS BECOME THE NEW RETAIL (TNR).

During the past two years, BMW have been working towards changing from a wholesale model to an agency model. This project has been known as THE FUTURE SALES MODEL, or FSM for short. In January 2024, the Swedish, Polish and Italian MINI markets change to the agency model and therefore this will no longer be a “future sales model” but “today’s sales model”.

Now is therefore the right time to introduce a new name for the project: THE NEW RETAIL (TNR). The change to TNR will deliver, amongst other things, a seamless customer journey, price consistency and an omni-channel sales experience that will benefit our customers and provide the foundation for our future success.

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Any news or important updates will be added below:

My BMW App: Marketing Preferences Marketing preferences need some improvement (across the network). Find out how to opt in, here...

Less Than a Year to go for MINI David George and Federico Izzo have recorded a short message to acknowledge the 1 year to go milestone, find out more here...

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I have heard about these GROUP Implementation Managers, what is this role?

Each retailer group will have one person who is the key contact for TNR (The New Retail). This person is responsible for managing the change within your businesses and supporting you as we move to the Agency Agreement.

Where can I get more information about THE NEW RETAIL?

If you have any questions about TNR contact your Group Implementation Manager, Eve Allan (eve.allan@williamsgroup.co.uk)

Email Eve

Where can I find the latest news about THE NEW RETAIL?

You can find all of the up-to-date news articles on our dedicated news page, or use the tab above that says "news" for our most current updates.

What training will be available for Retailers?

Training comes under the enablement aspect of transformation and there is an extensive training programme being developed. This will start to roll out in 2024 culminating with systems and process training ahead of Go Live.

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Financial Disclosure

Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For used vehicles we will receive a fixed commission for introducing you to lenders which is calculated by reference to the vehicle or as a percentage of the amount you borrow. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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